4399视频

1、根據領導要求，指導、帶(dai)領客(ke)服(fu)部(bu)員工(gong)(gong)(gong)完(wan)成(cheng)(cheng)工(gong)(gong)(gong)作任(ren)務；2、制定部(bu)門(men)工(gong)(gong)(gong)作計劃并實施完(wan)成(cheng)(cheng)；3、負責(ze)管(guan)理和協調客(ke)戶(hu)反(fan)饋(kui)/投訴(su)的(de)收(shou)集、追蹤處(chu)理以(yi)及(ji)重大客(ke)戶(hu)問(wen)題(ti)的(de)解決；4、做好(hao)(hao)客(ke)戶(hu)檔案的(de)管(guan)理及(ji)客(ke)戶(hu)的(de)定期回(hui)訪工(gong)(gong)(gong)作；5、組織(zhi)、協調各(ge)部(bu)門(men)做好(hao)(hao)客(ke)服(fu)工(gong)(gong)(gong)作，發生客(ke)戶(hu)投訴(su)時，具有執行權；6、不(bu)斷優化(hua)顧客(ke)滿意度調查的(de)方(fang)式和方(fang)法，為(wei)總經(jing)理制定提高顧客(ke)滿意度長期的(de)規劃；7、做好(hao)(hao)本部(bu)門(men)及(ji)公司內(nei)的(de)媒體公關工(gong)(gong)(gong)作；8、負責(ze)組織(zhi)本部(bu)門(men)人員定期上(shang)報(bao)服(fu)務質量表及(ji)其他業務報(bao)表；9、帶(dai)領部(bu)門(men)員工(gong)(gong)(gong)做好(hao)(hao)客(ke)服(fu)特色服(fu)務；10、完(wan)成(cheng)(cheng)上(shang)級領導交辦的(de)其他工(gong)(gong)(gong)作